Shipping policy
At Swiss Charms , we want your order to arrive safely and with as little confusion as possible. This Shipping Policy explains our current processing times, estimated delivery windows, tracking process, international shipping practices, and what happens if a shipment becomes delayed, lost, misdelivered, or otherwise experiences a delivery problem.
Shipping and delivery estimates are provided in good faith based on our current fulfillment and carrier experience. They are estimates, not guaranteed delivery dates, unless we expressly state otherwise for a particular shipping method or promotion.
Processing Time
Most Swiss Charms orders are processed within 1–2 business days before shipment.
Business days generally exclude weekends and applicable holidays.
Processing time is separate from transit time.
Once your order has been prepared and shipped, you will normally receive a shipping confirmation containing your tracking information.
Certain circumstances may require additional processing time, including:
- High-volume promotional periods
- Major holidays
- Custom or personalized products
- Address or payment verification
- Inventory discrepancies
- Unexpected fulfillment interruptions
If an order experiences an unusual processing delay, please contact our support team so we can review it. -> infoswisscharms@gmail.com
United States Delivery Times
For most U.S. orders, the current estimated transit time is approximately 7–10 days after processing.
This means the estimated shipping window begins after the order has completed the normal 1–2 business day processing period.
Many packages may arrive sooner, while carrier disruptions, holidays, severe weather, destination, or other logistical circumstances may occasionally result in longer delivery times.
International Delivery Times
For most international destinations, the current estimated transit time is approximately 10–14 days after processing.
International delivery times may vary depending on destination, customs processing, carrier handoffs, local postal networks, holidays, and other circumstances outside the normal shipping route.
Availability of international shipping is determined during checkout. If your destination can be selected and a shipping option is available, we currently offer delivery to that destination.
Shipping Carriers
Swiss Charms works with multiple international and domestic shipping partners. The carrier used for a particular order may vary based on destination, shipping method, fulfillment route, and other operational factors.
A shipment may also be transferred between carriers during transit. For example, an international logistics provider may transport a package for part of its journey before transferring it to a domestic or local carrier for final delivery.
A carrier handoff does not necessarily mean that the package has been reshipped or that there is a problem with the order.
Shipping Costs
Available shipping methods and their current prices are displayed during checkout.
Shipping costs may vary depending on destination, order value, shipping method, current promotions, and other applicable factors.
If Swiss Charms offers a free-shipping promotion, minimum-purchase threshold, upgraded shipping method, or other shipping-related offer, the specific conditions displayed with that offer will apply.
Priority or Insured Shipping
Swiss Charms may offer an upgraded, priority, insured, or otherwise enhanced shipping option during checkout.
When available, the specific benefits and price of that shipping option will be displayed at checkout.
Purchasing an upgraded or insured shipping option does not eliminate the assistance available to customers who selected standard shipping.
If a shipment is genuinely lost, damaged in transit, misdelivered, or otherwise experiences a legitimate delivery failure, please contact Swiss Charms regardless of which shipping method you selected.
Customs, Import Taxes, and Duties
International shipments may be subject to customs processing or destination-specific import requirements.
Where Swiss Charms collects, includes, or prepays applicable duties, import taxes, or similar charges as part of the checkout or shipping arrangement, you should not be required to pay those same charges a second time.
However, customs rules differ by country and may change. Government agencies or local authorities may impose charges, documentation requirements, or other conditions that are outside Charmette's control.
If you receive an unexpected customs or import charge relating to a Swiss Charms shipment, please contact us before paying it when reasonably possible so we can review the shipment and determine whether the charge was expected.
Tracking Your Order
Swiss Charms shipments include tracking when available through the applicable shipping service.
After your order ships, tracking information is normally sent to the email address associated with your order.
You can also check available tracking information through our Order tracking Page.
Please allow approximately 24–48 hours after receiving your tracking number for the carrier's first meaningful scan or update to appear.
Short gaps between tracking updates can be normal, especially while a package is moving between shipping partners, countries, sorting facilities, or last-mile carriers.
Tracking Has Not Updated
A brief period without a tracking update does not necessarily mean that a package is lost.
However, if your tracking shows no meaningful movement for approximately 7 days, please contact our support team so we can investigate.
Depending on the circumstances, Swiss Charms may contact the carrier, fulfillment partner, or other shipping provider and continue investigating the shipment internally.
You should not be required to repeatedly contact the carrier yourself in order to receive assistance from Swiss Charms.
Significantly Delayed or Lost Packages
If a package appears clearly lost or becomes significantly overdue, we do not want to leave you waiting indefinitely while a carrier investigation continues.
Please contact our support team so we can review the tracking history, order details, and circumstances.
Depending on the facts of the case, available resolutions may include:
- A replacement shipment
- A refund
- Another appropriate resolution
If a replacement is being sent because the original shipment was lost or misdelivered, we may confirm the shipping address before sending the replacement.
Packages Marked Delivered but Not Received
A carrier's "delivered" scan does not automatically mean that Swiss Charms will refuse assistance.
If your tracking shows delivered but you cannot locate the package, please first check any reasonable delivery locations, including:
- Your mailbox or parcel locker
- Front, side, or rear entrances
- Building reception or mailroom
- Other members of your household
- Nearby neighbors when appropriate
If the package still cannot be located, please contact us.
We may confirm the shipping address and review the delivery information before determining the appropriate next step.
Credible first-time delivery issues will be reviewed with the goal of reaching a reasonable, low-friction resolution.
Repeated delivery-loss claims, unusually high-value orders, or materially conflicting information may require additional verification.
Stolen, Opened, Empty, or Compromised Packages
If your package arrives opened, damaged, empty, or appears to have been tampered with during transit, please contact us as soon as possible.
We may request one clear photo of the package or its contents when useful for documenting the issue with the carrier or fulfillment provider.
We aim to avoid unnecessary rounds of evidence requests.
Depending on the circumstances, Swiss Charms may provide a replacement, refund, or another appropriate resolution.
Incorrect or Incomplete Shipping Addresses
Please review your shipping information carefully before completing checkout.
Customers are responsible for providing an accurate and deliverable shipping address.
If you notice an address mistake after placing your order, contact us as quickly as possible.
You can reach us through our Contact Form or at infoswisscharms@gmail.com.
We will make a reasonable effort to correct the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed once fulfillment has begun.
If an order is returned to sender, misdelivered, or otherwise affected because the shipping information supplied at checkout was materially incorrect, Swiss Charms will review the circumstances and available options.
Additional shipping charges may apply when an order must be resent solely because an incorrect address was provided by the customer.
This does not apply when the address error was caused by Swiss Charms or another party acting on our behalf.
Unshipped Orders
Most orders are processed within 1–2 business days.
If your order has not shipped within approximately 5 business days and there is no clear explanation, please contact our support team so we can review the order.
Depending on the circumstances and your preference, we may provide an updated fulfillment expectation, assist with cancellation where still possible, or offer another appropriate resolution.
Returned-to-Sender Packages
If a shipment is returned to Swiss Charms or our fulfillment network, please contact us so we can review why the delivery failed.
Depending on the circumstances, we may:
- Reship the order
- Correct an address when possible
- Issue an applicable refund
- Offer another reasonable resolution
Additional shipping charges may apply when redelivery is required because of incorrect information supplied by the customer or repeated unsuccessful delivery attempts attributable to the recipient.
International Carrier Handoffs
International shipments may be transported by more than one carrier.
Tracking may therefore show:
- An international logistics provider
- A customs or import-processing event
- A transfer between carriers
- A new domestic or last-mile tracking event
These changes are often part of the normal delivery process.
If the tracking becomes stagnant or inconsistent for an extended period, please contact Swiss Charms so we can review it.
Holiday and High-Volume Periods
Orders placed during holidays, major promotions, viral sales periods, or other periods of unusually high demand may experience longer processing or transit times.
We will make reasonable efforts to communicate significant delays, but estimated arrival dates remain subject to carrier and fulfillment conditions.
Refunds and Replacements for Shipping Issues
Shipping-related refunds, replacements, and other remedies are determined based on the specific circumstances of the shipment.
We may consider factors such as:
- Tracking history
- Length of the delay
- Whether the package appears lost
- Whether the package was marked delivered
- Shipping-address accuracy
- Whether a replacement has already been sent
- Whether a refund or payment dispute has already returned the funds
- Relevant previous delivery history
We do not intentionally require a reasonable customer with a legitimate shipping problem to remain stuck indefinitely between Swiss Charms and a carrier.
Additional return and refund information is available in our Return and Refund Policy.
Shipping Scams and Suspicious Messages
Be cautious of unexpected emails, text messages, or social-media messages asking you to pay an additional delivery fee, provide card information, provide a password, or disclose other sensitive information.
Swiss Charms will never ask you to send your password, complete payment-card number, or card security code through social media or ordinary customer-support email.
If you are unsure whether a shipping communication is legitimate, contact Swiss Charms directly before providing information or making a payment.
Questions or Shipping Support
If you have a shipping, tracking, delivery, lost-package, or address-related issue, please contact our customer-support team:
Email: infoswisscharms@gmail.com
When possible, include your order number and the email address associated with your order so our team can locate the shipment quickly.
You can also check your current tracking information through our Order tracking Page.